Privacy Policy

Used Project is an online directory of antique stores, op shops, vintage boutiques and second-hand retailers across Australia. The platform allows users to browse listings, create accounts, and send messages to other registered users. Used Project is operated by an Australian individual operator. Contact details will be published separately on our Contact page.

We may collect the following categories of personal information:

• Account information: name, email address, and password (stored in encrypted form) when you register.
• Profile information: any optional details you choose to add to your public profile.
• Messages: content of messages sent between users through the platform's messaging system.
• Usage data: pages visited, search queries entered, time and date of access, browser type, device type, and IP address — collected automatically via server logs and analytics tools.
• Store listing data: business name, address, contact details, and descriptions submitted by store owners or sourced from publicly available sources.
• Communications: any emails or messages you send to us directly.

We do not collect payment card details or financial information of any kind. Used Project does not process transactions.

Information is collected in the following ways:

• Directly from you when you register an account, complete your profile, submit a listing, or contact us.
• Automatically through your use of the site via cookies, server logs, and third-party analytics services.
• From publicly available sources such as Google Maps, business websites, and public directories, for the purpose of populating store listings.

We use your personal information only for the purposes for which it was collected or for directly related purposes, including:

• Operating and maintaining your account.
• Enabling the messaging features of the platform.
• Improving and personalising your experience on the site.
• Responding to your enquiries or support requests.
• Sending service-related communications (not marketing) where necessary.
• Detecting, investigating and preventing fraudulent, abusive or illegal activity.
• Complying with our legal obligations.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

Used Project uses cookies and similar tracking technologies to operate the site and understand how it is used. Cookies may be set by us or by third-party services we use (such as analytics providers). Most browsers allow you to disable cookies through their settings, however doing so may affect the functionality of the site.

We may use third-party analytics services (such as Google Analytics) that collect anonymised usage data. These services have their own privacy policies which govern their data practices.

We do not disclose your personal information to third parties except in the following circumstances:

• Service providers: We use third-party service providers for hosting, database management, authentication, and analytics. These providers are only given access to information necessary to perform their services and are required to keep it confidential.
• Legal obligations: We may disclose information where required to do so by law, court order, or government authority.
• Protection of rights: We may disclose information where we believe in good faith that disclosure is necessary to protect the rights, property or safety of Used Project, its users, or the public.
• Business transfers: In the event that Used Project or its assets are acquired by a third party, personal information may be transferred as part of that transaction. Users will be notified of any such change.

Your personal information is stored on secure servers. We take reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, alteration or destruction. These measures include encrypted data transmission (HTTPS), secure credential storage, and access controls.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot and do not guarantee the security of your personal information. You provide your information entirely at your own risk. To the maximum extent permitted by law, Used Project accepts no liability for any unauthorised access, disclosure, theft, corruption or destruction of your personal information, whether caused by third parties, technical failure, or circumstances beyond our reasonable control.

In the event of a data breach that is likely to result in serious harm to affected individuals, we will comply with the notifiable data breach scheme under the Privacy Act 1988 (Cth), including notifying the Office of the Australian Information Commissioner (OAIC) and affected individuals as required.

We retain your personal information for as long as your account is active or as necessary to provide our services. If you request deletion of your account, we will delete or anonymise your personal information within a reasonable timeframe, except where we are required to retain it for legal or compliance purposes or where it forms part of aggregated, anonymised data that does not identify you.

Message content and activity logs may be retained for a period after account deletion for the purposes of investigating abuse, fraud or legal claims.

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate, incomplete or out-of-date information.
• Request deletion of your account and associated personal information, subject to legal retention requirements.

To exercise any of these rights, please contact us through the details provided on our Contact page. We will respond to access and correction requests within 30 days. We reserve the right to verify your identity before actioning any request.

The Used Project directory contains links to external websites and store listings that reference third-party businesses. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any external site you visit.

Store listings may include information sourced from publicly available directories and mapping services. If you are a business owner and wish to correct or remove your listing, please contact us.

Used Project is not directed at children under the age of 15. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information without parental consent, please contact us and we will take steps to delete that information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or for other operational reasons. The updated policy will be posted at this URL with a revised "Last updated" date. Where changes are material, we will take reasonable steps to notify registered users. Continued use of the site after any changes constitutes acceptance of the updated policy.

If you have a concern about how we have handled your personal information, please contact us in the first instance through our Contact page. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.